Making PR Accessible for Everyone
In this Episode I'm talking to the lovely Lindsay Ephgrave.
Lindsay is the founder and director of Announce PR, a boutique PR consultancy. Lindsay has worked in the industry for over 20 years and is a fountain of knowledge!
Lindsay works with business owners and individuals to elevate their credibility, authority and get them featured in the media.
You can find Lindsay at the following places:
Instagram: Lindsay Ephgrave (@lindsayephgrave) • Instagram photos and videos
Facebook: (2) Facebook
LinkedIn: Lindsay Ephgrave | LinkedIn
Website: Boutique Bedfordshire Based PR Agency | Announce PR
You can keep up to date with the host Helen here:
https://linktr.ee/Helencorsicadmore
Liked this episode? Remember to subscribe and leave a review! Or if you want to be a guest then contact me at hello@helencorsicadmore.com
Thank you,
Hels x
Transcript
Hello and welcome to another
episode of Fabulous and Female.
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:The podcast where I talk about, um,
real, honest business balance and
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:trying to avoid that lovely burnout
that does happen when we have our
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:own businesses and when you're just
in life and In work in general.
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:So this morning I am delighted to have a
wonderful guest, lovely Lindsay with me.
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:Uh, Lindsay F.
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:Grave, let's get your name right,
that's a good start, isn't it?
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:Lindsay F.
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:Grave is the founder and
director of Announced PR, which
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:is a boutique PR consultancy.
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:Um, Lindsay works with businesses to
elevate their credibility, authority,
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:and get them featured in the media.
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:As well as running a successful agency,
Lindsay has developed a group coaching
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:program, which we're definitely going
to talk about later, um, for business
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:owners and marketeers to help them get
featured in the media in just eight weeks.
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:Wow.
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:Uh, Lindsay has worked in PR for over
20 years, initially specializing in
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:the healthcare sector, um, working
in house for a biotech brand, and
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:later on at a global PR agency.
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:Lindsay has run Announce PR for 14 years
with a healthy roster of clients, some
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:of whom have been with her now for years.
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:So lovely Lindsay, that's the very kind
of, you know, headline structured bio.
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:I would love for you to tell us a little
bit more about Lindsay and a little
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:bit more about you personally as well.
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:Let's get, let's um, get
to know you a bit more.
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:Let's get personal.
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:Okay.
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:Yeah.
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:Sounds good.
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:. Well, first of all, thank
you so much for having me.
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:It's lovely to, to see you again.
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:Yeah.
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:Um, Helen and I have, um, yeah, we
crossed paths probably about a year
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:or so ago now and have, have worked
together and kept in touch and, um,
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:I've done a LinkedIn live with you
and also a masterclass for your Yes.
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:Membership.
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:So, yeah, it's really nice
to be on your podcast.
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:So thank you so much.
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:You're, you're welcome.
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:Yes, as you say, that is the kind of,
uh, corporate professional bio, isn't it?
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:So yeah, I mean, I, um, so I'm
a mom, I have two, two children.
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:And the reason that I set up, set
up announce was so that I could
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:continue to work in PR, but work
that around my, um, around my family.
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:So, um, As I said in the bio, I
worked for a global PR agency,
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:Ogilvy, which was London based.
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:I was traveling a lot internationally.
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:Um, and so when my eldest Charlie
came along, that just wasn't, that
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:just wasn't going to work anymore.
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:Yeah.
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:How old is Charlie now?
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:So he is now, he's 15,
he'll be 16 in April.
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:Oh my god, he's not little anymore.
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:No, he's really not.
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:So, yeah, so I've got two teens
on my hands now because my
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:daughter turned 13 in November.
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:Oh, okay.
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:Let's talk about that another day.
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:So I'm now in a, yeah, a different,
different phase of parenting.
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:Charlie's doing his GCSEs
at the moment, so, um.
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:So that's, yeah, so that's a lot.
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:And actually, even though They don't need
me as much in terms of, um, you know, like
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:they're out, they leave the house at 7.
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:30, they get home at 4.
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:So, you know, and I don't have
to do the school runs anymore
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:because they both get the bus.
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:Oh, amazing.
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:I can't wait to be in that position.
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:I feel like my life is
just in the school run.
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:I know, I know.
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:And it's so, it's so strange
because for years and years, I
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:couldn't really do much until say 9.
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:30, when you're, when you're back.
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:Um.
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:And then there was that hard stop at
three o'clock or or whatever it was.
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:Yeah.
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:Um, so yeah, in the last 18 months, it's
been a real, um, shift in my working
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:patterns and my, and my working life.
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:Um, but even though they are out of
the house for longer and they're not
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:so reliant on me for getting to school
and don't need so much of my time,
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:I'm still really grateful that I.
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:Work for myself and you know, come
work flexibly and work from home
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:all the reasons why I set set the
agency up and started working for
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:myself All those all those years ago.
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:Yeah, so what kind of what in what
really inspired you then to start?
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:Announce PR was it because of the
children and you thought right?
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:I want something more flexible, or was
it just you got to that stage when you're
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:in a career and thought, Hmm, I could
be doing something for myself here.
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:Tell us a little bit more about that.
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:Yeah, I think, I think it
was a bit of both really.
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:Um, I really enjoyed PR and I enjoyed,
you know, I really enjoyed my job
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:and I loved, loved what I was doing.
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:Um, and I, I enjoyed the
healthcare sector, but I was
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:curious, excuse me, I was curious.
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:to, um, explore working
with different businesses in
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:different industries and sectors.
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:And so that was something that was a
benefit when I, when I set up by myself.
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:Would have been quite different, isn't it?
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:To go, because healthcare is.
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:It's the healthcare.
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:It's very, um, what's the word?
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:Particular, I guess, isn't it?
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:And then to work with other people.
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:What kind of other industries
have you, have you mainly worked
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:with or has it been quite varied?
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:Yeah, really varied.
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:I would say if I had to, um,
sort of pinpoint, um, an area, it
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:would be, um, sort of B2B and the
more, and the more corporate side.
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:Um, but just to say, sorry,
Lindsay, just to say.
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:B2B, we're just gonna, we'll be really,
really like Honestly, what is B2B?
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:Because some listeners will
not have a clue what B2B is.
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:Yeah, no, I get you.
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:So, you know, it's really important
and there is a lot of jargon.
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:Yeah, and we do it,
don't we, automatically.
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:Yeah, we do.
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:Just in life, we expect everyone to
know because that's what we know.
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:But actually, if someone's listening,
they're like What the hell is B2B?
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:Yeah, so B2B is business to business.
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:So it's essentially a business that
is selling to another business.
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:Yeah, perfect.
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:So, and then you've got B2C.
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:Which is, and when you, when you see B2B
and B2C, it's written B, the number two,
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:B, and then B, the number two, and C.
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:And that would be
business to, to consumer.
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:So businesses that are
selling to the general public.
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:Um, so yeah, I would say.
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:Broadly working with businesses
to help them, um, uh, providing
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:PR services to help them market
themselves to other businesses.
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:Uh, but in recent years I have
worked with B2C, um, and have worked
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:with brands and businesses that are
selling to, um, selling to consumers.
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:And I think that's where, um, a lot
of the media relations work that
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:I've been doing a lot of recently.
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:I mean, I've always worked with the media.
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:Right back from, from the early days
of PR, um, but that's where you kind
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:of get another side to PR and you can
get, it can be quite exciting, you know,
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:you, um, you start working with a brand
and then you, um, deliver them press
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:coverage in media that they want to be
seen in and it's a buzz for them and it's
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:a, it's a buzz for you, for me, yeah.
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:Yeah, absolutely.
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:On that, can you, can you share
anything that's like quite juicy?
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:Do you have any juicy?
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:It's not really goss, like, you've
ever, you've ever been to a hair store.
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:Well, okay, okay.
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:I actually, I had no idea I was going to
say this, but I'm just going to say it.
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:That's what my podcast is all about.
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:Yeah, so it's not really goss, but so
years ago, and it was actually when I
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:was on maternity leave with Charlie, I
went on this morning and had my hair cut.
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:Did you?
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:Yes.
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:Oh my God, amazing.
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:I did.
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:Who was hosting it then?
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:Charlie.
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:It was Philip Scofield.
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:Oh it was?
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:Okay.
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:And Fern.
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:Fern.
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:So it's just before Holly had come, come
in, so it must have been, what's her name?
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:Fern.
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:Fern Britain.
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:Britain.
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:That's it.
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:Yeah.
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:So it must have been, lemme try 2009.
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:So it was 2009.
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:Okay.
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:So I think, I think what happened was I
was at home on maternity leave and I was
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:kind of like, what can I do with myself?
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:And then putting my PR hat on.
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:Oh, I'll just, you know, sitting
up, as you do when you're sitting
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:at home, when you've got a newborn
or, you know, young baby, you watch
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:a lot of daytime TV, don't you?
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:So I'm like, Oh, I can have a makeover.
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:So I emailed.
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:So I PR'd myself essentially.
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:So I emailed the, uh, show and emailed
a producer and they came back to me.
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:I'm pretty sure if it wasn't that
day, it was the following day.
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:I got a reply instantly.
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:And that's not normal really, is it?
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:No, no, no, not really.
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:And this was, I think this was
a timing thing, you know, and
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:this is still so true in PR and.
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:You know, even now.
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:It was just good timing.
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:I mean, I don't know whether it ended
that well for me, with the hairstyle I
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:ended up with, but I'll come on to that.
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:So, um I'm definitely going to be
Googling it now, to see if I can find it.
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:You have to send me a picture.
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:Yeah, it's still there, it's still there.
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:So, I emailed them, I emailed back and
said, thanks so much for your email.
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:We're actually planning a new feature.
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:Right.
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:Where we want members of the public to
come in and Have a hairstyle, a celebrity
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:hairstyle that is voted for by viewers.
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:I mean, most people I think
would have gone, absolutely not.
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:But whether, but whether I was
just, yeah, but whether I was just
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:in this maternity leave, you know.
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:Yeah, bubble, kind of, yeah.
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:I just went, yeah, great, I'll do that.
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:So, um, so anyway, um, cut to, cut
to the sort of day before recording.
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:Um, there was me and my mum and I,
I took Charlie with me and we went
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:down to a hotel, stayed over the
night, had to get up really early.
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:Um, the three celebrity
hairstyles were Kate Winslet.
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:Right.
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:Katie, Katie Holmes when she
had the really short, dark bob.
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:Wow, okay.
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:Yeah.
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:And Lily Allen when she had really
long, dark hair with a blunt fringe.
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:Now, this is hilarious because if
anyone is just listening to this
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:on audio and is not, um, watching.
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:Lindsay has got the most beautiful,
long, kind of, um, blonde hair.
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:Couldn't be more different
than the three people!
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:I know, so, and I knew this.
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:So I knew this at the time,
so I'm going, okay, great.
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:Um, and it was Charles Worthington,
so Charles Worthington was
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:the celebrity hairdresser.
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:So I get there, get shown, meet
the, meet everybody, meet the
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:presenters, get taken to the hair.
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:Hairstyling studio.
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:Yeah, my mom is having the best day
because she goes she's sent to the green
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:room And in there was Christopher Biggins
and Natasha Kaplinsky Oh wait So she's
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:having Two people in the room, interesting
In itself She's loving it, thinking,
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:well this is just a nice day out Um They
then take all the mirrors away from me,
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:so I can't see what's, what's happening.
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:Um, they tie my hair up in, they do like
a before mugshot and it literally, it
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:looks as though I've just been arrested.
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:Because there's no, no makeup.
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:Yeah, you know, it's literally a mugshot.
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:It is a mugshot.
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:So, so they take the before photo,
they tie my hair back and then
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:they, um, The hairstyle that was
chosen was the Katie Holmes style.
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:Oh my goodness.
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:So drastic, because my hair was
very similar then to how it is now.
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:Yeah, yeah.
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:Um, so tied my hair in a ponytail,
chopped it off, showed that on the screen.
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:Oh, look, it's her hair.
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:Um, dyed my hair brown,
cut it really short.
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:So they then take me on to the,
um, floor to do the live reveal.
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:Yeah, do you remember that?
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:Yeah.
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:So then it was literally a big mirror.
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:I hadn't, I hadn't, I hadn't seen it.
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:Turned me round.
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:Obviously, I was kind of, I mean, I didn't
really like it, but you know, it's, it's
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:just, you're on TV, so you're kind of,
oh, lovely, and Charles Worthington just
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:cut it, so I'm not going to be too, like,
yeah, it's not a big deal to have him
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:cutting it, yeah, so I was like, oh yeah,
it's great, and then, so I had a fill
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:all fun, my mum's standing behind the
cameras, holding Charlie, oh my goodness,
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:no, oh hilarious, backstage, Charlie takes
one look at me, and Bursts into tears,
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:like tears streaming, tears streaming.
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:Oh my goodness, this has been
completely different for him.
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:Completely different, yeah.
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:And you know, the lights and the TV show.
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:Anyway, so show ends, off we go home.
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:Don't think much of it.
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:I mean, my phone's obviously going
with people going, I don't see
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:anyone on TV, blah, blah, blah.
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:Um, anyway, the next
day, get up, phone rings.
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:Um, it's my dad going, did you
know you're, you're in the papers?
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:In the papers as well.
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:Yes.
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:Talk about PRing yourself Lindsay.
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:Yeah, exactly.
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:And this is what you'll
find if you Google it.
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:And I've still got the clippings.
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:So I think it was the mail, the sun.
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:It even went into USA Today.
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:You know, it went viral.
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:Back then, that's like viral.
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:Not the viral we know now.
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:But back in 2009, that's viral.
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:And the story was, it was hilarious.
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:So, mum has such extreme makeover, son
doesn't recognize her, and then, but
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:the classic line from the mail was, 10
month old Charlie says, uh, 10 month
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:old Charlie says, where's my mummy?
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:Do you know what?
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:Thank you so much for sharing
that because I didn't know that.
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:But also, what a brilliant
story to say, do you know
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:what, you, you can PR yourself.
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:Yeah.
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:Without really, really realizing.
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:Um, I guess, let's just take a step back
because again, I like to keep things
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:really, um, candid for people here.
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:So PR, what, what actually is PR?
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:Because, you know, we, we, we
know it in a sense that what
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:you just said, you know, it's.
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:It's, um, media, it's tv,
paper, those kind of things.
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:But give us a bit of a synopsis
of what actually PR is.
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:Mm, yes, I will.
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:And I think, um, I'll start with a common
misconception of PR in that it's all about
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:the media, and I know we've, I've just
given you an example of PR in the media.
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:I think there is this, um, there
can be this perception that PR
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:equals getting press coverage.
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:Yeah.
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:For getting featured in the media.
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:Um, that is actually
It does for me as well.
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:Yeah, yeah.
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:But that's the first thing
that comes to my head is right.
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:Yeah.
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:PR is media.
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:That's it.
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:So yeah.
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:Explain what it really is, I think.
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:Yeah.
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:And I, but I, and I think it's
kind of an easy way to explain it.
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:You know, you, you, we've all
seen these memes on TikTok and
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:socials where it's kind of explain
to your parents what you do.
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:Yeah.
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:. So I think it, it kind of makes it
relatable to explain Yeah, it does.
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:Yeah.
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:In that way it does.
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:But it is just one type of pr.
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:So there are.
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:Ultimately, PR is about reputation.
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:Yes.
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:So that's the end goal is to
manage your companies, your brands,
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:if it's, you know, if it's your
business, your, your reputation.
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:Yeah.
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:Um, and ensure that your
business or brand is.
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:received and perceived positively by
its stakeholders and by its audiences.
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:Okay.
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:So reputation is kind of the, you
know, the key word, the kind of
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:overarching strategy and goal.
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:And then out of that, you'll have tactics.
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:So you'll have different activities
that you can, um, implement.
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:to help achieve that,
and media is one of them.
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:So, uh, so you have public PR, which is
public relations, and then out of that
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:you'll have media relations, which will
be, um, uh, the activity of getting
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:press coverage or liaising with the
media or crisis management or whatever,
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:anything that involves the media.
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:Then you would have, um, things like
internal communications or internal
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:relations, so how you, Communicate
with your employees, because of course
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:your employees are a stakeholder.
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:They're an audience and how
your employees perceive you
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:contributes to your reputation.
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:Then you've got corporate
communications and investor relations.
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:So particularly if you're a large
corporate and you're a listed company,
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:you will have obligations to report
your financial results and report
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:mergers, acquisitions, takeovers.
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:That kind of thing.
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:So your shareholders will be a, a key
audience and a, and a stakeholder.
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:Yeah.
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:Um, so you'll want to be, um,
communicating with them in a, in
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:a, an ethical and positive way.
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:Um, and, um, even things like your
website, social media, you know,
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:because one of your audiences
is of course your end user.
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:Absolutely.
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:And your customer.
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:So what does your website say?
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:How does your website look?
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:What are you saying in your e newsletters?
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:what are you sharing on
your social channels?
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:Yeah.
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:If you're a brick and mortar
business, what is that impression
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:when people walk in to your premises?
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:Who's greeting them?
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:Yeah, absolutely love that.
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:And that's really interesting because
I think you've said it there, like,
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:you know, PR is this, is this kind
of overview, but then it's all these
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:different elements that come off it.
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:And I think, as we mentioned at the
beginning, I think a lot of people just
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:think of it as media, but I love the
fact that you've said things like, you
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:know, um, written communication is.
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:So important.
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:And there's something that I, I talked
to with my clients about, you mentioned
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:on the website or, um, you know, on
your, even on your Instagram channels or
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:whatever, you know, social media channels,
you've got to remember that everybody
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:receives communication differently.
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:So I'm very visual.
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:I.
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:I receive information much better
visually than I do, um, written text.
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:But say, for example, someone comes
on the website and you've just got
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:a, you know, just a load of text.
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:No pictures, nothing.
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:For somebody like me Oh my
goodness, I'd be, I'd be completely
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:lost in there and you'd lose me
very, very, uh, very quickly.
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:So from a sort of PR point of view
then, is that really important to
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:really understand as you said that
you're end user and understand what
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:sort of works for them as well to
really sort of target the PR side?
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:Yeah, it's really important and that,
that research and that insight stage
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:is something that needs to happen
at the start of any PR activity, you
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:know, even any marketing activity.
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:Um, so a key part of what I will do
when I start working with a client.
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:And in fact, I'm, um, working on a
research project at the moment for a, um,
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:company in the health healthcare sector.
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:Um, so I would research things
like who, so who my customers
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:are, um, what's influencing them.
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:Um, Who are the key, um, kind of
opinion leaders or key influences
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:in my, in my sector or my industry?
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:What are the key media outlets?
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:Um, what are the key issues at the moment?
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:What are people, what
are people worried about?
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:Because all of that research
and all of those insights.
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:Will inform your PR strategy.
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:Yeah.
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:And then obviously make sure
that your activity is designed
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:to do what it needs to do.
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:Yeah.
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:Um, and, and, you know, and even a
step back from that is, you know,
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:setting your objectives in terms
of what do you want PR activity.
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:That's what I was going to say.
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:What are the, what are the benefits
or the outcomes of using PR?
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:So yeah, if you could explain that
a little bit, that'd be brilliant.
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:Yeah.
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:So PR can be a really useful
and meaningful way to, to reach
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:your, to reach your audience.
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:Um, and to grow your, to
grow your audience as well.
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:Um, I think, you know, we had, we touched
on this when we did the LinkedIn live.
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:I think, I think a lot of businesses.
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:use social media, and I'm really,
really happy to use social media
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:and do social media themselves.
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:Um, with PR, they sort of feel
as if You know, they can't do,
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:you know, they can't do that.
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:That needs to be, you know, it's
not available to them, or it's, or
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:it's, or it's not accessible to them.
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:Yeah, it's not accessible to them.
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:Yeah, that's fair.
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:Um, but, you know, but it actually is.
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:So in terms of what, what PR can achieve,
um, and I'll use, I'll use media relations
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:as an example, just to, um, I suppose
just to focus on that for the time being.
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:So, so most people know, isn't it?
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:So yeah, they'll be quite relevant.
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:Yeah.
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:Yeah.
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:So, so what, um, successful media
relations does for a business is it
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:really supports that reputation and
that authority and that credibility
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:piece, because we can all use social
media on our own comms channels
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:to talk about our businesses, talk
about our products, talk about our
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:services and, and how good they are.
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:But, yeah.
431
:When someone else says it about you,
so when it's reported in a media
432
:outlet or even on a podcast or at
an event when you're, when you're
433
:speaking, if a third party mentions
your business, talks about your
434
:product or service, it's that advocacy.
435
:Yeah.
436
:They're acting as that, as that
ambassador for your business.
437
:And generally.
438
:You trust, you trust that more.
439
:Yeah.
440
:You know me too.
441
:It's that, it's that borrowed
credibility from whether it's BB,
442
:C or the Guardian or The Times or
Stylist or Grya or Hello or Yeah.
443
:You know, whatever media outlet has that
gravitas in your industry or, or sector.
444
:You know, it's like, for example, when
you go into a bookstore, you know it all
445
:the reviews and you'll see a label on
the front that's got the Observer or.
446
:The Guardian, you know, Five Stars, you
know, film reviews, film reviews are You
447
:know, five stars from The Independent
or five stars from, and you just
448
:think, oh, well, it must be good then.
449
:Yes, you do.
450
:You know, because of your
You automatically think of
451
:the credibility, the trust.
452
:Yeah.
453
:Yeah.
454
:Yeah.
455
:And that's so true.
456
:And that's something powerful
that businesses can pick up on.
457
:Yeah, absolutely.
458
:You're right there.
459
:And even if, even if you don't
kind of, if you don't like that.
460
:Publication or that,
you know, independent.
461
:Yes.
462
:You still think, okay, that must be good.
463
:So I, you know, it does enforce that,
that trust factor and the credibility
464
:when it's when they've got that
kind of stamp on it, doesn't it?
465
:And I'm very much a sucker for that.
466
:If I see something that's,
you know, been given.
467
:Five stars by somebody.
468
:I'm like, yeah, okay.
469
:That must be good.
470
:Yeah, I'll cut up then.
471
:I, I do, I'm one of those
PR suckers, I guess.
472
:Okay.
473
:Yeah.
474
:They're doing their job, don't they?
475
:Yeah.
476
:It's that, it's that trust factor because
I think we're all skeptical, we all have
477
:some degree of skepticism, don't we?
478
:Yeah.
479
:Um, and if a company.
480
:You know, doesn't have a brand legacy,
you know, not everyone is an Apple or
481
:a, you know, Dyson or a whatever it is.
482
:Yeah.
483
:So, um, so it's kind of what else can you
do to instill, instill trust in someone
484
:who's going to part with their cash
for my product or product or service.
485
:Yeah.
486
:And that's a, that's a really
good point to say there because.
487
:You know, a lot of people who listen
to this podcast, um, you know, maybe in
488
:the early startup phases, um, or maybe
looking to pivot, grow, whatever it is,
489
:or even just thinking, right, how can I,
how can I use this in my, in my career,
490
:in my employment, you know, PR, I guess.
491
:For me, and this is a perceived,
um, perceived belief that PR is, as
492
:you mentioned, is, is unaccessible.
493
:So how can, um, a small business or an
independent, you know, somebody, a sole
494
:trader, how can they really utilize
PR to their advantage when they don't
495
:have a big budget or they don't, you
know, have all, um, uh, the staff or the
496
:employers to go out and do it for them?
497
:How can they make PR accessible to them?
498
:Yeah, and it can feel really
overwhelming because, you know, you
499
:don't know what you don't know, do you?
500
:You know, so, starting where, you
know, where, where do I even start?
501
:So, yeah, I totally get that.
502
:Um, and actually since this, not, not
quite since the start of the year,
503
:because I had a bit of a digital
detox, but over the last week and, and
504
:throughout January, um, I'm sharing
a PR prompt on my Instagram story.
505
:I've seen that, it's brilliant.
506
:It's just like a little tip.
507
:Yeah, it's great.
508
:Um, so, because there are Things
that you can do on a daily basis that
509
:don't take up a huge amount of time.
510
:And there are things you can do
that will really move the needle
511
:in terms of your PR activity.
512
:And help you, um, help
you get press coverage.
513
:It's just knowing, I hate using
the word tricks, but it's just
514
:knowing where to look, I think.
515
:And just knowing the little things to do.
516
:It's like with anything, isn't it?
517
:With social media and new features
and things that that come out.
518
:It's keeping on top of it.
519
:And these PR prompts that I'm
sharing are specific, uh, steps
520
:and tips that I have also shared in
my, you know, accelerator program.
521
:And, um, That's been running
for a few months and graduates
522
:have already secured coverage.
523
:So I know that they work, you
know, I know these tips and
524
:these, and these prompts work.
525
:Um, Would you mind sharing
just maybe two just now?
526
:Yeah, no, of course.
527
:So I think the first thing to
do is what we touched on, um,
528
:earlier is around objectives.
529
:So So, really, um, take the time to
understand where you want to be seen.
530
:Yes.
531
:So, look at your business, think about
your customers, and think about what
532
:would align well with your customers,
you know, the types of media that
533
:your customers might, they might not
necessarily be consuming or reading it.
534
:I mean, hopefully they would be,
but even if it's a media brand
535
:that they would be influenced by.
536
:Yeah.
537
:Okay.
538
:Help with that trust.
539
:Yeah.
540
:Um, so think, so think about that to
start with and just focus on one or two,
541
:you know, don't worry too much about.
542
:I've got to be, yeah, I've
got to be seen everywhere.
543
:Yeah, yeah.
544
:That's what people get
a bit bogged down by.
545
:So where do I start?
546
:So I love that.
547
:Where do I start?
548
:Keep things simple and
just focus on one or two.
549
:Just focus on one or two because it's
really important to become the expert on
550
:the media outlet that you're pitching to.
551
:So let's say, for example, it's,
um, I don't know, you're a skincare
552
:brand and you want to be in Grazia
in their beauty section, for example.
553
:So you are going to want
to become the expert on.
554
:How Grazia covers skincare products,
how they talk about the beauty industry.
555
:Are they, are they only covering
products that, you know, cost a
556
:certain amount or, um, is it natural?
557
:Or is it, um, I know there's certain
themes when they're talking about skincare
558
:products, if they do product roundups,
um, are they only affiliate links?
559
:Because affiliate links is.
560
:It's a whole other story.
561
:A whole other story, yes.
562
:In product PR, for example.
563
:But become the expert
on that, on that outlet.
564
:And then you want to look at which
journalists are writing those
565
:articles and speeches and stories.
566
:And become an expert on them.
567
:Lots of journalists are on, are on X,
so you can find good information there.
568
:A lot of journalists also now are
freelancers, so they might have their own
569
:Websites with their contact details on
and their, and their portfolio of work.
570
:And once you've done that research,
you should start to have a picture
571
:in your mind of, okay, they're
writing about skincare in this way.
572
:I think I could tie my
product in in this way.
573
:And then before you know it, you've
got that outreach pitch to send to a
574
:journalist to say, you know, hi, I've
noticed that you're writing about X, Y, Z.
575
:I'd love to tell you about my
product, which is da da da da da.
576
:Here's the product information.
577
:Send really good quality images.
578
:Um, you can send one or two thumbnails.
579
:Yeah, in the, in the, uh, body of the
email, but you, uh, would also want
580
:to say you have more high res images
available that you can send through
581
:Google Drive or something like that.
582
:Would you send, um, physical product,
if you, if you're, you know, a product
583
:based business, would you send a
physical product to a journalist?
584
:Um, yes, there are a
few, few considerations.
585
:So first of all, because
if you're a small business,
586
:particularly that can be expensive.
587
:Yes.
588
:Yeah.
589
:You don't want to just be sending out.
590
:So first of all, I try and build a
relationship with the journalist that
591
:you want to send product to, um, and
then make, and then get their, you know,
592
:address because lots of journalists
now don't work five days a week at
593
:the, at the publications offices,
there'll be, you know, working from
594
:home or if they're freelance, they
might, you know, very, very rarely be.
595
:So you'll want to build a relationship
first, um, and, and, you know, and that
596
:can be a good way of making sure that a.
597
:They would write about your product,
you know, and B, when they receive
598
:it, you've already got that dialogue
going so you can say, Oh, just
599
:checking, you know, did it arrive?
600
:Okay, what did you think?
601
:Yeah, absolutely.
602
:Do you think you might be
able to use it in something?
603
:Yeah.
604
:So it's built, it's still built in
that trust, which we talked about a
605
:lot, that credibility, but building
the relationships before you just kind
606
:of go blank, you know, both selling or
whatever, just, you know, don't just, um.
607
:Say, can I have your address
to send you something?
608
:You want to, you want
to build up that trust.
609
:Yeah.
610
:Okay.
611
:Yeah, and you want to know that they're,
um, you know, that, that they're
612
:actually writing about products that
you're, that you're selling because
613
:there's no, you know, bigger turnoff
for a journalist than to get a pitch
614
:or a press release on something that is
completely, you know, irrelevant for them.
615
:Yeah, yeah, absolutely.
616
:Just something else to
say on that as well.
617
:I think that's another,
another benefit of.
618
:Businesses doing their own PR in
that they start to build and then
619
:own those relationships with media.
620
:Yeah, because once you've established
a relationship with a journalist,
621
:then that's an asset for you.
622
:You know, and that's something
that you can keep coming back to.
623
:Yeah, absolutely.
624
:Absolutely.
625
:Okay.
626
:Million dollar question, I guess, is.
627
:I know you're, when you talked about your
PR on yourself, and that just seemed to
628
:happen kind of very easy and very quickly,
you know, how, how often is there kind of
629
:a magic number of times that you would,
you know, um, reach out to a certain
630
:journalist before you kind of just.
631
:give up if they don't, you know, um,
they don't respond or they don't want
632
:to build a relationship, you know.
633
:How many sort of times would
you keep going at something?
634
:Is there like a magic
number in the industry?
635
:There isn't really a magic number.
636
:Um, although what I would say is
you don't just want to be sent
637
:saying or sending the same thing.
638
:Yes.
639
:Okay.
640
:So if you're literally just forwarding
the same email going, have you seen this?
641
:Are you going to, are you interested?
642
:I'm just following up.
643
:I would say the magic number is zero.
644
:Because each time you contact a
journalist, you're going to want to
645
:Okay, you can do one follow up, you
know, oh, you know, just checking, um,
646
:was this of any interest, you know,
you probably want to do that once.
647
:Um, but that's not to say you can't
ever contact that journalist again,
648
:um, if they don't respond, but you'd
need to have a different angle.
649
:Yeah.
650
:And a different story.
651
:Change your tactic.
652
:Change your tactic, change your
story, find something else.
653
:Okay.
654
:Can you link to one of the PR prompts
I shared a couple of days ago with,
655
:can you link to an awareness day?
656
:An awareness campaign?
657
:Yeah.
658
:A seasonal event, that kind of thing.
659
:Perfect.
660
:Yeah.
661
:And in my accelerator,
I, I talk about layering.
662
:So, so, um, a couple of the
modules go into, into depth
663
:around how you can create stories.
664
:Mm-Hmm.
665
:, because that's the hardest thing.
666
:Right.
667
:You know, you sort of think, okay,
well, I've, I'm a coach or I'm,
668
:um, you know, I've got a product
business or I'm a service business.
669
:You need to have a story, you know,
journalists generally aren't going to
670
:care that you've got this business.
671
:No, absolutely.
672
:They want something back, you
know, back, back story, don't they?
673
:Yeah.
674
:Yeah.
675
:And something that's going
to make you stand out.
676
:So I go through.
677
:the PR toolkit, which is essentially,
um, seven building blocks to help
678
:you create a story or seven sources
of ideas to help you create a story.
679
:Um, but the layering
effect is really useful.
680
:So for example, if you're, if you're
going after an awareness campaign or a
681
:seasonal event, Um, can you tie that in
with some research or a Google trend,
682
:just so that it's something like,
okay, if it's, if it's Easter, um,
683
:it's not just a case, oh, it's Easter,
buy my product, you know, it's Easter.
684
:And we know that around this time,
50 percent of people like to do
685
:X, eat way too much chocolate.
686
:Yeah.
687
:Um, you know, it might be, oh gosh,
I'm trying to think of, trying to think
688
:of an example off the top of my head.
689
:And maybe it's like buying Easter gifts.
690
:So maybe, um, you know, parents
are, um, turning away from
691
:chocolate and choosing cuddly toys,
you know, and we we've seen a.
692
:you know, um, 75 percent increase
in sales of our cuddly toys going
693
:up at Easter because parents don't
want to buy their kids chocolate.
694
:Um, and that could be a story
from Cuddly Toy Company.
695
:Yeah, no, absolutely.
696
:You know, you've got Easter and some
research rather than just going, buy
697
:my, buy your child a cuddly toy later.
698
:So you've got, again, you've got some.
699
:Uh, credibility behind you
again, so you can say, yes, okay.
700
:We've noticed X, y, Z in our business.
701
:Yeah.
702
:You know, um, you, you run
with this story, you know?
703
:Yeah.
704
:Yeah.
705
:Um, yeah.
706
:Okay.
707
:I love that.
708
:Let's just talk quickly about your,
um, accelerator, because this was
709
:something new you started Mm-Hmm.
710
:End of last year.
711
:Yes.
712
:Last year.
713
:Yes.
714
:Uh, we kicked off and
towards the end of September.
715
:Yeah.
716
:First cohort.
717
:Yeah.
718
:So what made you change your direction
or add, not change, but add in
719
:another layer to, to what you do?
720
:Yeah.
721
:Um, well it's really interesting
actually because I actually first
722
:started delivering PR training back
when I worked at Ogilvy for a Okay.
723
:for the global agency.
724
:Yeah.
725
:Yeah.
726
:So that would have been,
you know, um, mid:
727
:So we worked with, um, global teams.
728
:So we would work with the global, um,
comms team at a pharmaceutical company.
729
:Yeah.
730
:That global comms team would be
responsible for, um, disseminating
731
:campaigns down to their local
markets, which the local markets,
732
:uh, so countries around the world
would then have to implement.
733
:Um, locally.
734
:Okay.
735
:So what we would do is we would come
up with the global campaign and then we
736
:would, um, travel, um, internationally
to visit these local teams and train
737
:them on PR essentially, because
they might have been marketing teams
738
:that didn't have a PR capability.
739
:So I, even back then was
training marketers on what PR is.
740
:The basics of PR.
741
:Here's your press kit.
742
:Here's your press release.
743
:Here's your media list.
744
:This is now what you need to do
with it in your local country.
745
:Yeah.
746
:Yeah.
747
:Okay.
748
:And then, um, when my daughter, so
when B was, I think she was only
749
:about one, so about 12 years ago, I
delivered a couple of face to face PR
750
:training sessions because even back
then, it's not a million, million
751
:years ago, but even back then, I just.
752
:I just felt that there were so
many opportunities out there for
753
:businesses to do their own PR.
754
:Yeah.
755
:Um, and I just felt that if they You
know, had a bit of bit of knowledge,
756
:you know, and I was able to impart
some of what I've been doing.
757
:Yeah.
758
:Yeah.
759
:Well, I know, then there was so
much they could do themselves.
760
:So I really enjoyed that because
that was face to face and we'd
761
:have, you know, in real time.
762
:come up with press releases and story
ideas and we'd workshop all of that.
763
:Um, and then agency life, you know,
running my agency just, you know,
764
:got really busy and, you know,
I've always been really lucky.
765
:I've, as I said, in my very corporate
buy, I had a healthy roster of clients.
766
:Um, But I've invested in coaching for
myself a lot over the last few years.
767
:Yeah.
768
:Um, which is how I met you.
769
:And, um, I've seen how it how
that's sort of benefited me.
770
:And it's also opened my
eyes to The online space.
771
:Yeah.
772
:And the online world is kind of
like, Oh, I could, you know, take
773
:what I was doing face to face.
774
:Yeah, all your experience of,
you know, X amount of years.
775
:Yeah.
776
:Yeah.
777
:And deliver something
online to anyone, anywhere.
778
:So, um, so yeah, so that was, that
was how it, how it came about.
779
:It's very much aimed at, it's
aimed at both business owners,
780
:but there's also a space.
781
:Um, and I did have some marketers
and social media experts, um, I have
782
:had some on, in the accelerator.
783
:It's also aimed at that, um, that audience
as well, because if you're working in
784
:social media or marketing, um, it can
be quite common if, particularly if
785
:you're the only one in the team for
a company, that PR will suddenly land
786
:on your desk and someone will go, Oh,
can you get us in such and such, or
787
:can you send out this press release?
788
:And you might be thinking.
789
:Oh, okay.
790
:Yeah, and it kind of, it can
go hand in hand, can't it?
791
:Quite well.
792
:Um, but also people think because
you're in social media, then you must
793
:be in PR, you must know the background.
794
:Um, so I love that.
795
:So it's, it's open to
It's open to everyone.
796
:And as we said at the beginning, PR, yeah,
it can, it can be really useful for, for
797
:you to take on your own PR or, you know,
work with somebody like you that's got
798
:that knowledge, got that experience, um,
and doesn't mind getting their hair cut.
799
:Live on National.
800
:Yeah, exactly.
801
:There's a bit of trust
there in you, isn't there?
802
:Don't worry, I'm not, I'm not
necessarily teaching that you
803
:emailed this morning and, uh, asked
me to go and have your haircut.
804
:Um, but yeah, no, it's an eight week, it's
an eight week program, you know, and in
805
:those eight weeks, graduates have landed
press coverage, you know, they've been
806
:seen in the press in those eight weeks.
807
:Yeah, amazing.
808
:You can consume the content, you
know, it's on demand content,
809
:but there's weekly calls.
810
:Yeah.
811
:And those calls are really
useful to bounce ideas around.
812
:Yeah, absolutely.
813
:Get really specific in terms of, you
know, what those questions that you asked
814
:me, you know, about sending images or,
you know, what, what, what I found is
815
:that we got very much into the detail
of what those emails would look like.
816
:Um, and there's a Facebook group.
817
:Use the word students, but, you
know, people in the accelerator
818
:would share their pitch emails or
press releases in the Facebook group.
819
:Yeah.
820
:And then they'd get that.
821
:Yeah.
822
:Lovely.
823
:Great.
824
:Great.
825
:So let's, um, I just realized
the time and this is what I do.
826
:I love, I love to talk.
827
:Gosh, that's gone quick, hasn't it?
828
:I know, but it's good.
829
:I've got, I've got, I've got three more
questions I want to ask you actually.
830
:So, um, and this is where I would
love to get my, my guests to be
831
:really honest and really candid
in, in having their own business.
832
:As you said, you've been very
lucky and very lucky, fortunate to
833
:have a, a, Good number of clients,
um, and now your accelerator has
834
:gone well, which is brilliant.
835
:But what would you say have been
your, um, biggest sort of challenges?
836
:What's been the hardest thing
for you working by yourself?
837
:You know, it was being self employed.
838
:Um, is there anything really that
stands out that you think that
839
:actually that, that was a real
challenge, but I've overcome it.
840
:I think, um, I think it's, I think
it's the working by yourself.
841
:I think that is a real,
that is a real challenge.
842
:And what sort of, what comes up for
you then by working for yourself?
843
:I think, I think because PR is so, uh,
creative, then, um, I mean, I still do
844
:miss that, you know, being in a busy.
845
:Bustling agency and Yeah.
846
:And bouncing, bouncing ideas around.
847
:So I think the way that I've overcome
that is, um, I mean, I do have local
848
:clients, so I'll, um, I'll go to see them.
849
:Right.
850
:Um, yeah, getting out
the, investing the office.
851
:Yeah.
852
:Getting out of the office,
investing in the coaching.
853
:So investing in a, you know,
communities and even, even though
854
:it's online, you know, having that.
855
:Interaction and that sense of that
sense of community with, with other
856
:people, particularly, um, you know,
like minded women in business.
857
:That's been, um, that's had a huge
sort of positive, positive impact.
858
:Um, I think another challenge
has, has, has really been that.
859
:I mean, imposter syndrome, don't they?
860
:But PR is a very.
861
:Um, you know, you generally deal with
the person at the top of the business.
862
:Yes.
863
:Yeah.
864
:So you are kind of very exposed.
865
:Mm.
866
:You know, in terms of what you do, what
PR can achieve and what PR can deliver.
867
:Yeah.
868
:And so there can be a lot of
pressure, you know, to deliver.
869
:Exactly.
870
:Yeah.
871
:It's kind of like, so, you know,
so, so, so what's happening?
872
:What are, what are you doing?
873
:Um.
874
:No, and then that pressure isn't
necessarily from the client.
875
:It's pressure from, from you, me, internal
pressure, internal, internal pressure.
876
:You want to do a good job, don't you?
877
:You want to make sure the client
gets what, you know, they, their
878
:objectives were and you get
to the end of the objectives.
879
:Okay.
880
:So how have you learned to, to
overcome that imposter syndrome?
881
:That lovely word.
882
:Yeah.
883
:Yeah.
884
:I think again, it comes
back to the coaching.
885
:And the, and the community, um, and
because I think when you do that, when
886
:you step out of, um, You know, being in,
I mean, I'm in my home office, you know,
887
:being in your home office and getting on
with things, you realize that everyone
888
:else feels the same, you know, so there
is comfort and there is reassurance
889
:in that and then learning, you know,
Learning strategies and sort of things
890
:that you can do to help overcome it.
891
:And I think it's just a constant,
um, constant learning, isn't it?
892
:And working on yourself.
893
:Absolutely, yeah.
894
:So how do you look after Lindsay F.
895
:Grave when you're not with the kids?
896
:And I know you've got a dog, as
we said about the dogs earlier.
897
:So what do you do just for you?
898
:Yeah, um, I mean, I do find this
time of year really hard with the
899
:poor light, you know, the darkness.
900
:Oh, me too.
901
:Oh, I really struggle with January.
902
:I think of the blues, but
it's, it's like No, no, no.
903
:It's just one Yeah.
904
:I'm on spring.
905
:Yeah, exactly.
906
:Yeah.
907
:I think it's the lack of, it's
just the lack of daylight hours.
908
:Um, so I, I actually
invested in one of those.
909
:Sunrise alarm.
910
:Yes.
911
:At the start of the year.
912
:Oh, happy.
913
:Yes.
914
:Yeah.
915
:So funny.
916
:I really like it.
917
:I don't think it's made it easy for
me to get out of bed, but it has
918
:made the waking up process more.
919
:Okay.
920
:Less harsh than just being
woken up by my phone alarm.
921
:Just going.
922
:Yeah, because the light, I mean
even before the sound, because
923
:you can set it can't you, to
the light and then the sound.
924
:Yeah.
925
:But even before the sound.
926
:comes on, the light, the gradual
light has woken me up, which just
927
:feels so much, so much nicer.
928
:I know.
929
:For me at the moment, obviously I've
got, um, twins who are nearly four and,
930
:and they wake me up, so I don't really
have that problem, but it's the thought
931
:that's there and actually the The, um,
uh, the sunset as well, so if you've got
932
:on your watch you could do it the other
way so it can go down, so it's quite nice.
933
:It's all, it's all new and
exciting at the moment.
934
:Yeah, yeah.
935
:See what it's like in a couple of months.
936
:Yeah, we'll see.
937
:Yeah, that's it.
938
:And yeah, as I say, it hasn't quite
made me jump out of bed with, you
939
:know, all the joys of That's, anyway,
we've gotta try something, haven't we?
940
:Well, that's it.
941
:Yeah.
942
:I thought I'd try something.
943
:Um, and then, yeah, like you said,
I've got a dog, so I, it's, I, I,
944
:um, get out and walk her in daylight.
945
:Yeah, I mean, where I
live, it's a small village.
946
:There are no streetlights.
947
:So once it gets dark, I'm not
going to be going out across the
948
:fields in the pitch dark anyway.
949
:Please don't.
950
:Please don't.
951
:No.
952
:Dangerous.
953
:Yeah, so it's a case of, yeah,
getting out in the daylight,
954
:walking, fresh air, nature.
955
:Perfect.
956
:I find when I'm out walking, I have,
that's when I have so many ideas.
957
:Yeah.
958
:Oh, the creative element, isn't it?
959
:Yeah.
960
:Yeah.
961
:Do you take your phone with you?
962
:I do.
963
:Um, I don't really look at it.
964
:Yeah.
965
:Um, I might listen to podcasts.
966
:Yeah.
967
:So I'll listen to, I've been
listening to the Mel Robbins podcast.
968
:Oh, she's amazing.
969
:Recently.
970
:Um, so that's.
971
:Pretty good.
972
:Um, and then if something comes
to me, I'll do a voice note.
973
:Yes.
974
:Yeah.
975
:Yeah.
976
:Yeah.
977
:Or my notes page on my phone.
978
:But yeah, it's interesting because even
though like, you know, I'm very much
979
:the same, get outdoors, change your
environment, get that fresh air into you.
980
:Um, Uh, yesterday morning I
went out for a walk with my
981
:dog and I didn't take my phone.
982
:I was like, it was on,
it needed to charge.
983
:I was like, I'm not going to take it.
984
:And as I was walking around the corner,
um, there was a massive, um, air
985
:ambulance sort of parked, kind of landed
in a, in a field by where I'm living.
986
:And I was like, oh, and that's
the only time I went, I wanted
987
:my phone to take a picture.
988
:Yeah.
989
:Yeah.
990
:Um, but yeah.
991
:Okay.
992
:Brilliant.
993
:Right.
994
:Lindsay has been really,
really great to talk to you.
995
:Get to know you a little bit more as well.
996
:I love that story of this
morning, your haircut.
997
:Literally, if you don't send it to
me, I'm just going to be Googling it.
998
:Yeah.
999
:It's still there.
:
00:49:18,690 --> 00:49:20,670
It's still online.
:
00:49:21,970 --> 00:49:24,104
But that's another thing
with PR, you know, like.
:
00:49:24,525 --> 00:49:26,355
The fact that that's, how old now?
:
00:49:26,385 --> 00:49:30,905
15 years old and it's still there,
you know, so if you generate
:
00:49:31,235 --> 00:49:34,585
coverage for yourself, it lives
on the internet for years.
:
00:49:34,885 --> 00:49:38,995
And what a brilliant story as well
to, to share with people, you know,
:
00:49:38,995 --> 00:49:40,795
you can do things for yourself.
:
00:49:40,825 --> 00:49:44,925
Um, you know, it's just,
and it is, it is timing.
:
00:49:44,925 --> 00:49:48,115
I think it does come down to, I'm
definitely a big believer in timing.
:
00:49:48,885 --> 00:49:50,505
Um, fantastic.
:
00:49:50,515 --> 00:49:50,845
Right.
:
00:49:51,990 --> 00:49:53,700
What is your favourite cake?
:
00:49:53,790 --> 00:49:55,390
This is a question I ask all my guests.
:
00:49:55,630 --> 00:49:56,340
Ooh.
:
00:49:57,235 --> 00:50:00,615
Um, actually, I've just,
I've just made two batches of
:
00:50:00,615 --> 00:50:04,525
cupcakes because it, whether it's
something Oh no, are you a baker?
:
00:50:04,525 --> 00:50:12,334
I, just every now and again, just every
now and again, um I'm so not a baker.
:
00:50:12,335 --> 00:50:13,895
Um, oh, can I pick one of them?
:
00:50:14,045 --> 00:50:15,975
I mean, I just love But
what are the cupcakes?
:
00:50:16,025 --> 00:50:16,455
What are they?
:
00:50:16,455 --> 00:50:16,995
Tell us, mate.
:
00:50:16,995 --> 00:50:21,140
They're just, they're just, um
just like traditional vanilla,
:
00:50:21,510 --> 00:50:26,130
just fairy cakes with water icing,
like from a kid's birthday party.
:
00:50:26,140 --> 00:50:27,890
Oh, living the dream.
:
00:50:28,010 --> 00:50:30,340
Just it's simple or a lemon drizzle.
:
00:50:30,640 --> 00:50:31,250
Oh, there you go.
:
00:50:31,660 --> 00:50:32,670
Okay, right.
:
00:50:33,450 --> 00:50:34,290
Bloody lemon drizzle.
:
00:50:34,290 --> 00:50:35,670
I've got two there, sorry.
:
00:50:35,670 --> 00:50:36,570
Yeah, yeah.
:
00:50:36,910 --> 00:50:37,600
Both amazing.
:
00:50:37,600 --> 00:50:41,240
I'm a bit obsessed with cakes
and I've eaten, not eating
:
00:50:41,240 --> 00:50:42,090
like chocolate and stuff.
:
00:50:42,680 --> 00:50:47,270
I've been terrible in January, I've
been worse, so anyway, I don't care.
:
00:50:47,370 --> 00:50:48,270
You're not the only one.
:
00:50:48,300 --> 00:50:53,860
No, and if anybody, um, does want
to get in touch with you to hear
:
00:50:53,860 --> 00:50:58,480
more about you, your, your amazing,
um, tips you're sharing and your
:
00:50:58,480 --> 00:51:00,110
accelerator, where can we find you?
:
00:51:00,745 --> 00:51:06,025
Yes, so you can find details on
my accelerator on my website,
:
00:51:06,025 --> 00:51:09,085
which is lindsay f grave.com.
:
00:51:09,495 --> 00:51:14,595
Uh, my agency website is announce
pr.com, and then if you follow me on
:
00:51:14,625 --> 00:51:19,020
Instagram at announce pr, then you
will find all the details on there.
:
00:51:19,630 --> 00:51:20,500
Amazing.
:
00:51:20,530 --> 00:51:21,160
Amazing.
:
00:51:21,190 --> 00:51:22,480
Oh, thanks so much.
:
00:51:22,560 --> 00:51:25,110
And thank you very much
for everyone for listening.
:
00:51:25,320 --> 00:51:29,390
As always, if you've got any,
um, questions or would like to
:
00:51:29,410 --> 00:51:33,590
get in touch with, um, myself or
Lindsay, then please do reach out.
:
00:51:33,640 --> 00:51:35,800
We love hearing feedback.
:
00:51:35,820 --> 00:51:41,249
Um, and let us know if you've got
any, uh, meter coverage or anything.
:
00:51:41,250 --> 00:51:41,610
Yeah.
:
00:51:41,780 --> 00:51:42,170
Wonderful.
:
00:51:42,310 --> 00:51:43,370
Thanks so much, Lindsay.
:
00:51:43,730 --> 00:51:44,690
Thank you, Helen.
:
00:51:44,730 --> 00:51:45,230
Thank you.
:
00:51:45,310 --> 00:51:45,650
Bye.